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Manager – Collections – BFS008741
Manager – Collections
Function : Operations

Hyderabad, India


With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Manager, Collections

We’re looking for someone who will proactively resolve people issues and ensure that attrition is well below the defined target Leading operations and spearheading processes for excelling business targets for the Business Unit.


Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning,
Utilization and Scheduling, productivity per person, Monitoring, Time management, SU, SOW, BCP, Reports, Dashboards, other deliverables as required
Implementing short/long term plans for the achievement of process objectives.
Driving Continuous Improvement Initiatives
Develop and implement measurement systems and provide insightful analytics around the metrics.
Deep technical expertise and data orientation in Controllership, Management Information System and Service Delivery
Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, Raise issues proactively & build the relationship, Understand customer issues proactively, fix to get the Set goals for the team and communicate goals on a regular basis
Coach & mentor people – Motivating team with excellent people touch
Productivity and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma.

Minimum qualifications

Graduate (with any discipline)
Preferred Qualifications

MBA Preferred
Relevant experience in Inbound customer service
Banking background in cards and retail banking will be an added advantage
Strong interpersonal & Management skill
Ability to work & communicate with people across an organizational unit
Strong analytical skills with the ability to problem-solving

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.


Primary Location

Education Level
Bachelor’s / Graduation / Equivalent

Job Posting
Jun 27, 2019, 11:06:22 AM

Unposting Date



Company Profile


Genpact began in 1997 as a unit within General Electric. Its charter was to provide business process services to GE’s businesses. During the eight years that followed, Genpact began to manage a wide range of processes across GE’s financial services and manufacturing businesses.

In January 2005, the company became independent and began to serve clients outside of GE. The company name, Genpact, is designed to convey the business impact it generates for its clients. In August 2007, Genpact was listed on the NYSE under the symbol ‘G’. Since then the company has grown from 32,000 employees and revenue of US$823 million, to 77,000+ employees and revenues of US$2.57 billion (2016).

In 2009, Genpact launched a joint venture with an Indian company NDTV to offer outsourcing services for the media industry. It was fully funded by Keyur Patel of Fuse.

Bain Capital became the firm’s largest shareholder in October 2012.

In February 2019, Genpact contractors in Hyderabad who were assigned content moderation tasks for Facebook reportedly experienced psychological trauma while evaluating videos depicting suicide, torture, terrorism, and pornography

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