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Amdocs Recruitment 2017 For Freshers As Business Analyst‎

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Job Info : Amdocs Recruitment 2017 For Freshers As Business Analyst‎ .Amdocs Recruitment 2017 for the post of Associate Technical & Business Operations Analyst for Entry Level Any degree graduates.The detailed eligibility and application process are given in below.

Company Name : Amdocs

Job Description:

  • Should have basic knowledge of SQL and UNIX
  • Good Analytical skills
  • Good with MS-EXCEL
  • Good communication skills (involves communication with clients and site stakeholders)
  • Telecom Domain / Revenue Assurance experience will be preferable.
  • Candidate should be open to work in 24 * 7 environment.
  • You will perform ticket analysis, service interruption analysis, triaging of issues, follow-up with relevant teams for resolution.
  • You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
  • You will use your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
  • You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
  • You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional attitude.

Designation : Associate Technical & Business Operations Analyst

Qualification : BE/B.Tech. 2016 Batch MCA,BCA/B.Sc./ B. Com./ B.A./ MCS/BCS/MCM/MBA/M.Sc

Location : Pune

Experience : 0-2 Years

Pay Scale : Best In Market

Selection Process : Selection will be based on Interview

Application Fee : There is no application fee.

How to Apply : All interested and eligible candidates can apply for this position in online as soon as possible

Apply Here Online

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