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Job Info : HCL Walk-In Drive For Freshers As Customer Associate @ Chennai In December 2017.Qualification/ eligibility conditions & other rules are given below…
Company Name : HCL
Designation : Customer Associate
Qualification : BE/B Tech/MCA/M Sc
Job Requirements :
* Candidates should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Must have excellent Verbal Communication Skills.
* Must have basic knowledge of Internet and E-commerce.
* Must have good Confidence is required.
* Should be willing to Work in Night Shifts (US Timings).
* Must have knowledge on registration & Scheduling for client examinations.
* Must follow escalation procedures for issues uncontrollable at CSR level.
* Must be updating different trackers like End User complaint tracker etc.
* Should be implementing feedback given during monitoring sessions by PICs / Team Leads.
* Must have appropriate documentation on client CRM.
* Must be ensuring data security – proprietary data of customers.
* Should meeting SLAs & maintaining Quality Standards.
* Must have good Typing Skills (30 wpm with 90% accuracy).
* Should have good command in verbal and written English.
* Must be any graduate with min 6 months of experience in a live Chat campaign is eligible for this opening.
* Should have excellent written communication skills.
* Must have good comprehension and correct grammar skills.
* Should have excellent computer/ internet navigation skills.
Total No Of Posts : Multiple
Location : Chennai
Experience : Freshers
Pay Scale : Rs 2.75 LPA
Selection Process : Selection will be based on Interview.
Important Dates : 6th – 8th December 2017
HCL Technologies Ltd, 1st floor,
WSS Towers, Navins Building, 106 & 107,
Langs Garden Road, Mount Road, Pudupet,
Landmark : Near Casino Theatre, Chennai – 2.