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Assist Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service Assist Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
Trouble shooting for Broadband related issues.
Setting up wireless connection on Laptops and Desktops.
Connectivity issues with ops Modem, Routers, Hubs and Switches.
Dealing with network connectivity LAN , WAN and MAN.
Checking the exchange line issues / outages / fixing appointment with the technician at UK.
Designation : Technical Associate
Qualification : BE, B.Tech, B.Sc, BCA, Diploma, Under Graduate
Location : Chennai
Experience : 0 to 3 Years
Salary : As per Industry
Highly confident communicators with excellent interactive ability.
Tailors tone and communication style to the customers needs.
Offers clear explanations.
Demonstrable call control skills.
Culturally aware with good intercultural skills.
Crafts appropriate responses to customer objections and uses strategies to repair communication.
Speaks standard business English in a neutral accent with no mother tongue influence
Ability to identify and respond appropriately to customers emotions.
A high level of professional integrity with a tendency to do the right thing.
Tenacity in dealing with complex problems.
An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
Other HCL Benefits Include:
Opportunity of fast track career growth.
International Standard Facilities.
Regular Get together and other cultural programs.
Doorstep Pick-up and Drop available.
Performance Appraisal Once in a year.
Opportunity to do MBA while working with HCL.
Opportunity to do PGDM from IMT Ghaziabad.
Career Progression Programs.
HCL Walkin Interview Details:
Walkin Interview Date: 21st July to 24th July 2015
Time: 10 AM
HCL Technologies Limited
Navins WSS Towers
Near Casino Theatre, Chennai
HCL Technologies Limited (HCL) is a global technology company. The Company operates in three segments: Software services, Information Technology (IT) Infrastructure services and Business Process Outsourcing services. The Company’s services line include, Business Services, Custom Application Services, Engineering and Research and Development (R&D) Services, Enterprise Application Services, Enterprise Transformation Services, IT Infrastructure Management Services and Outsourcing. The Company delivers solutions across a range of verticals, such as automotive, banking, chemical, energy (oil and gas) and utility, consumer electronics, financial services, consumer product goods, hi-tech, independent software vendor (ISV), insurance, life sciences, healthcare and pharmaceuticals, manufacturing, media, publishing and entertainment, retail, telecom, travel and tourism and logistics.View Site >>