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Job Info : HGS Walk-In Drive For Freshers As Back Office Process Associate @ Mumbai In December 2017.Qualification/ eligibility conditions & other rules are given below…
Company Name : Hinduja Global Solutions
Designation : Back Office Process Associate
Qualification : BE/B Tech/MCA/M Sc
Job Requirements :
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Candidate should have an aggregate of 60% through out academics.
* Must have good Communication Skills in English,Hindi.
* Should have good 9 working hours inclusive of 1hr break.
* Must be working for 5 working days and Saturday and Sunday off Needs to be in compliance with all the operational requirements and work as per the companys norms and policies.
* Should be flexible to work in Shifts (1week Day/1week Night) Transport provided.
* Should answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
* Must keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
* Should process orders, forms and applications.
* Must follow up to ensure that appropriate actions were taken on customers’ requests.
* Must refer unresolved customer grievances or special requests to designated departments for further investigation
* Must have willingness to work in Rotational Shifts (24×7).
* Must have good communications skills.
* Should have ability to listen and active problem solving skills.
* Must have good interpersonal skills.
* Must have ability to handle pressure.
* Must have basic Computer knowledge.
* Must be providing an interface between customers and the client/company.
* Candidates who have good communications skills, interpersonal skills and can handle stress well.
* Should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer’s problem.
Total No Of Posts : Multiple
Location : Mumbai
Experience : Freshers
Pay Scale : Rs 2.5 – 3 LPA
Selection Process : Selection will be based on Interview.
Important Dates : 6th – 16th December 2017( 11 AM)
Vashi International InfoTech Park,
Above Vashi Railway Station, Tower No1,
4th Floor, Vashi, Navi Mumbai-400703.
Pushpa Koli – 9967488838 or 7977785460