Search 1000's of jobs across various categories to find your dream job.
Post a job here with your requirements and we use all our channels to get you enough applicants to choose from.Post a job For Free
Job Info : InterGlobe Technologies is looking for a Process Associates to handle Customer Service for End to end airline operations. The position is based in Pune and reports to the Team Leader Operations – BPO.The detailed eligibility criteria and application process are given below.
Company Name : InterGlobe Technologies
Designation : Airline Customer Service
Qualification : Under Graduates/Dropout
Job Description :
. This is complete Sales and Customer Care project which handles End to end airline operation – Customer Care related issues, Reservations, Web site support, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel related queries.
. Shift- Rotational (24/7 )
. Working Days- 6 Days, 1 Day off
. The position is based in Pune and reports to the Team Leader Operations – BPO.
. The position is responsible for handling Customer Care related issues, Reservations, Web site support, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel related queries.
Primary Job Responsibilities:
1. Achieve the required Quality Score by following all the established parameters
Responsible for call/email handling in a courteous, friendly and professional manner according to company procedures
2. Provide Quality Customer Service
Respond to a high volume of telephone/email inquiries about the company’s products or services by following standard scripts and procedures Talks with customers by phone/email and receives information pertaining to Air reservations
Probe and understand the requirements or problems of the customer Provide valid solutions to the customer and provide any additional customer service / education as needed
Maintain knowledge of products, pricing promotions, procedures and other important issues through management communications, meetings, customer focus groups and formal training
Inform customer about the Schedule and Cancellation changes
Offer additional services as indicated by the business
3. Maintain AHT at the established level
Processing the established daily metric, while maintaining an average talk/response time consistent with current business needs
4. Adherence to Information security guidelines
Applicant will display Appropriate Knowledge and adherence to information Security guidelines
Total No Of Posts : Multiple
Location : Pune
Experience : Freshers/Experienced
Pay Scale : Rs 1,20,000- 1,80,000 Per Annum + Incentives + Free Air Tickets (Self + Parents, Spouse + 2 Children)
Age Limit : Candidate should be Minimum age 18 yrs Max age 35 yrs.
Selection Process : Selection will be based on Interview.
Walk in Date : 10th Oct 2017
Walk in Deadline : 16th Oct 2017
Walkin Time : 10:00 AM
Contact : 8412936179
Venue : InterGlobe Technologies Mantri Business Park WING A, Ground Floor, Nagar Road Pune – 411014 Near In-Orbit Mall, Bus Stand- Pachwa Mail
InterGlobe Technologies (IGT) is a leading IT & BPO services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.
The company offers integrated IT-BPO services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide.
IGT is part of InterGlobe Enterprises (IGE), one of India’s largest travel conglomerates. With its 11 state-of-the-art delivery centers and worldwide operational presence, IGT boasts of a talent pool of over 7,500+ travel industry experts. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels.View Site >>