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Process Developer – Human Resources

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Process Developer – Human Resources

Function : Human Resources

Noida, India


With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of Process Developer, Human Resources 

As a part of the HR Corporate Team of Genpact, you’ll be driving critical HR metrics for sub-portfolio in a vertical of ~20,000 employees spread across the globe. This role is of not only high visibility but also one that is bound to have high growth potential. And that’s why we are looking for a self-starter who is energetic, agile, and passionate about people and can work closely with leadership and help us to make better decisions about all aspects of HR strategy with the goal of enabling high-performance culture.

Job responsibilities
  • Support the creation and execution of HR operations strategy in partnership with HR Business Partners, the HR function and business stakeholders
  • Besides, service delivery, the responsibility will also be ensuring the processes are efficient, compliant and accessible
  • Drive the management, analysis, change management, communication and execution of projects that drive the strategic priorities forward.
  • Measure the effectiveness of services provided by shared services in order to meet the needs and achieve long-term customer satisfaction
  • Manage daily activities of the shared services team, ensure that services meet internal and external customer requirements by providing direction, guidance, support and problem resolution.
  • Partner with the technology team to develop robust insights (with interventions like automation, AI) that are timely, relevant and actionable and which will help foster simplify experiences and enable scale and capacity.
  • Partner in the development and implementation of both new and/or modified HR programs
  • Consult with key stakeholders to understand and address business and shared services needs
  • Make data-driven improvements
  • Analyze key performance data to recommend and implement continuous process improvements
  • Serve as point of escalation to resolve complex issues
  • Excellent interpersonal skills, demonstrate effective listening and communication skills
  • Support attention to detail and high work standards in support of accurate, flawless, optimized support delivery
  • Demonstrate effective stakeholder management while delivering on key business initiatives through applying effective change and transition management strategies
  • Experience in managing and delivering multiple projects and streams of work concurrently while applying excellent stakeholder management and influencing skills
  • Proactive and solution focused with the ability to influence
  • Experience in lean process, process improvement, implementation of enabling technologies will be an added advantage

Qualifications :

Minimum qualifications
• Experience preferably in HR

Preferred qualifications
• MBA or Equivalent Degree in HR

  Process Developer

Primary Location


Education Level

  Bachelor’s / Graduation / Equivalent

Job Posting

  Jun 17, 2019, 9:49:33 AM

Unposting Date

  Aug 16, 2019, 6:29:00 PM

Master Skills List   Corporate
Job Category   Full Time

Company Profile


Genpact began in 1997 as a unit within General Electric. Its charter was to provide business process services to GE’s businesses. During the eight years that followed, Genpact began to manage a wide range of processes across GE’s financial services and manufacturing businesses.

In January 2005, the company became independent and began to serve clients outside of GE. The company name, Genpact, is designed to convey the business impact it generates for its clients. In August 2007, Genpact was listed on the NYSE under the symbol ‘G’. Since then the company has grown from 32,000 employees and revenue of US$823 million, to 77,000+ employees and revenues of US$2.57 billion (2016).

In 2009, Genpact launched a joint venture with an Indian company NDTV to offer outsourcing services for the media industry. It was fully funded by Keyur Patel of Fuse.

Bain Capital became the firm’s largest shareholder in October 2012.

In February 2019, Genpact contractors in Hyderabad who were assigned content moderation tasks for Facebook reportedly experienced psychological trauma while evaluating videos depicting suicide, torture, terrorism, and pornography.

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