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Software Developer at CSC-HYDERABAD

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JOB DESCRIPTION:

SUPPORT ANALYST, INCIDENT MANAGEMENT

EXPERIENCE:1 – 4 Years

LOCATION: Hyderabad

SALARY: Not Disclosed by Recruiter

JOB DESCRIPTION

– Incident Management role.
– Rotational shifts – Including Morning / Afternoon / Night and Weekends.
– The role of a Support Analyst is to provide first level support
– The role is customer facing and require excellent verbal and written email communication skills as well as the ability to work under pressure when the customers are experiencing critical Severity-1 incidents.
– Product knowledge or technical expertise relevant to this position.
– Ability to communicate effectively.
– Ability to build rapport with team members and clients.
– Understanding of products such as Service Now, Nimsoft, Nagios is a bonus.
– Knowledge of Microsoft Windows, Linux / UNIX server platforms and/or Oracle Database will be considered an advantage.
– Good knowledge of ITIL process is required.
– Other responsibilities: Monitoring of management of IT systems Receiving and managing calls relating to these systems Resolution of L1/L2 calls Escalation of calls to the relevant team where required Be accountable for defined work assignments/projects Ability to work across diverse work environments and teams Maintain and proactively update knowledge and skills

Industry: IT-Software / Software Services

Functional Area: IT Software – Application Programming, Maintenance
Role Category: Programming & Design
Role: Software Developer
Employment Type: Full Time, Permanent

KEY SKILLS

Unix platforms
Linux
Oracle
Database
L1
NAGIOS
Build
L2
Windows
ITIL Process

Company Profile

CSC(DXC Technology India Private Limited)

DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
As the world’s leading independent, end-to- end IT services company, we are uniquely positioned to lead digital transformations — creating greater value for clients, partners and shareholders, and presenting growth opportunities for our people. We are among the world’s best corporate citizens.
We have 155,000 employees in more than 70 countries, serving some 6,000 clients. We tap into global talent, powerful next-generation IT solutions and extensive partner relationships to help clients transform digitally and seize opportunities.
Our extensive partner network helps us drive collaboration and leverage technology independence. We have established more than 250 industry-leading global Partner Network relationships, including 15 strategic partners: Amazon Web Services, AT&T, Dell EMC, HCL, Hitachi, HPE, HP, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and ServiceNow.
Specialties
Application Services, Banking, Big Data, Business Services, Cloud Services, Healthcare, Cybersecurity, Insurance, Mobility and IoT, Life Sciences, Manufacturing, Retail, and Travel and Transportation
DXC provides information technology and consulting services to businesses and governments. The company operates in more than 70 countries and trades on the New York Stock Exchange under the symbol “DXC” and is a component of the S&P 500 index.

DXC India is ramping up its headcount across its offices in India (Chennai,Hyderabad, Noida, Bangaluru, Indore and Mumbai ). Currently we are looking for professionals with following skill sets to join our Global Team.

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Category in BPO, Experienced, ICore Technical, IT/Software | No Comments


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