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Service Delivery Mgr – P2P
Bachelor Degree or PG degree in Commerce /MBA
Ensure adherence to Quality norms and processes
Project / Process:
• Drive team to achieve process SLAs / metrics â€“ productivity and quality targets within the established timelines.
• Ensure individual SLAs are met on processing transactions (if applicable).
• Ensure process guidelines are followed and met as documented.
• Conduct analysis and track services delivered.
• Initiate and deliver on process improvement projects to improve process efficiencies.
• Review process audit findings and take corrective action to prevent negative results.
• Innovate opportunities to automate & reduce manual interventions.
• Ensure UATs are conducted before go-live & Systems are implemented.
• Conduct Quality checks & periodical review of process adherence.
• Discuss/ suggest the way forward, improvement areas to the customer/process.
• Drive a culture of continuous improvement within the team.
• Maintain operations rigor around daily huddles, knowledge management, cross-training, etc.
• Provide updates and submit reports related to own area of work.
– Ensure strong and regular cross-training programs within the project
• Responsible on documenting any change in process/metrics and work with internal teams to ensure the same is being addressed and closed.
Provide work direction and guidance to team members:
ensure accuracy of the work of team members, their ability to operate under deadlines and to work on multiple tasks
|SNo||Primary Skill||Proficiency Level *||Rqrd./Dsrd.|
|2||Procure to Pay||NA||Desired|
* Proficiency Legends
|Proficiency Level||Generic Reference|
|PL1||The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.|
|PL2||The associate possesses a working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.|
|PL3||The associate has comprehensive, in-depth and specialized knowledge of the skill. She/he has extensively demonstrated the successful application of the skill in engagements or projects.|
|PL4||The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.|
Employee Status: Full-Time Employee
Shift: Day Job
Job Posting: Jul 16, 2019
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.comView Site >>