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Job Info : Trigent Walk-In Drive For Freshers Customer Support Associate @ Bangalore In October 2017.The detailed eligibility criteria and application process are given below.
Company Name : Trigent
Designation : Customer Support Associate
Qualification : BE/B.Tech/MCA/M Sc
Job Description :
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should receive inbound calls and/or make outbound calls to customers.
* Should require strong oral and written communication skills Responsibilities.
* Should have knowledge on accountable for calls answering/making outbound calls, call quality, attendance, and adherence to work schedule results.
* Must be able to utilize headset and computer terminal and navigate through multiple systems to input and retrieve information.
* Should provide accurate information to customers.
* Should require ability to work in a very structured environment.
* Must ensure complete call logs and reports.
* Should be able to transfer customer calls to appropriate teams accordingly.
* Must have decent knowledge related to operating system, hardware, networking, etc.
* Should be able to assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
* Must perform incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
* Should have perfect knowledge related to operating system, hardware, network trouble shooting, etc.
* Must be able to adapt to dynamic, quickly changing telecommunications environment.
* Should have excellent communication skills.
Total No Of Posts : Multiple
Location : Bangalore
Experience : Freshers
Pay Scale : Rs 2.2 LPA
Age Limit : Candidate should be Minimum age 18 yrs Max age 35 yrs.
Selection Process : Selection will be based on Interview.
Important Dates : 6th – 13th October 2017
Trigent Software, #49, 2nd Floor, East Wing,
Khanija Bhavan, Race Course Road,Bengaluru.
Hafsaa Sait – 9886970024
Even intrested candidates can send their resumes to [email protected]
Trigent Software Ltd Trigent is an early pioneer in IT outsourcing and the offshore software development business. For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Trigent. Trigent is a CMM Level 4 software development company having their development center in Bangalore and head office situated in Boston (USA). They are also Microsoft Gold certified partner.
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