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Vertex Walk-In For Freshers/Exp As Email and Chat Support – Airtel Semi Voice

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Job Info : Vertex Walk-In For Freshers/Exp As Email and Chat Support – Airtel Semi Voice @ Chennai location.Qualification/ eligibility conditions & other rules are given below…

Company Name : Vertex

Designation : Email and Chat Support – Airtel Semi Voice

Qualification : Any UG / PG Graduates

Eligibility Criteria : (Mandatory)

# All UG Arts and Science Graduates are Eligible including 2017 Batch
# Any UG / PG Graduates / (BE / BTech / MBA / MCA – 2017 / 2016 / 2015 / 2014 / 2013 / 2012 / 2011) are Eligible
# Candidates those who have an International voice process experience will be an added advantage.

Required Skill Set :

# Excellent communication skills (Mandatory)
# Typing speed – 25 to 30 Accuracy should be above 85% (Mandatory)

Job Description :

# To operationally manage Semi Voice Process
# Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues):
Internal mails from executives on behalf of customer.
Resolving logs received at Customer Service related to Written Correspondence.
Coordination with resolution owners and sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
Retention Activity – Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
# Key operational deliverables will constitute:
Provide higher first transaction resolution for all queries requests and complaints received
Minimum repeat mails from customers
Faster reply to customer mails with minimum turn around time
Retain customers from voluntarily cancel requests

Total No Of Posts : Multiple

Location : Chennai, Tamilnadu

Experience : Freshers/Experienced

Pay Scale : 12K to 16K

Shift Timings :

# For Female – No Night shifts
# For Male – Rotational shifts

Joining Time : Immediate Joining

Selection Process : Selection will be based on Interview.

Please Carry below documents (mandatory) :

# Updated Resume Copy (Mention Kanmani HR on top of your resume)
# A printout of this job posting
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Important Dates : From 28th November 2017 to 2nd December 2017

Walk-In Venue :

Anejas @ OMR,
Vertex Altruist Group Co,
No 4 and 5 Developed Plot Estate,
Perungudi,
Chennai – 600096
Land Mark Opp to SBI and Near Maruti Suzuki Showroom

Contact Person : Kanmani (HR)

Contact Number : +91-9600167047

Company Profile

Vertex

Vertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services.Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996. In 2007, United Utilities sold Vertex to a consortium of investors (Oak Hill Capital, GenNx360, Knox Lawrence International) for £217m.

In 2008, Vertex made a move into the US by acquiring the utilities outsourcing business from Alliance Data. The price was approximately $50m.

Vertex acquired domestic Indian call centre operator and BPO provider Shell Transource Limited in 2010.Terms of the deal were not disclosed.

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