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Job Info : Vertex Walk-In For Freshers/Exp As Email and Chat Support – Airtel Semi Voice @ Chennai location.Qualification/ eligibility conditions & other rules are given below…
Company Name : Vertex
Designation : Email and Chat Support – Airtel Semi Voice
Qualification : Any UG / PG Graduates
Eligibility Criteria : (Mandatory)
# All UG Arts and Science Graduates are Eligible including 2017 Batch
# Any UG / PG Graduates / (BE / BTech / MBA / MCA – 2017 / 2016 / 2015 / 2014 / 2013 / 2012 / 2011) are Eligible
# Candidates those who have an International voice process experience will be an added advantage.
Required Skill Set :
# Excellent communication skills (Mandatory)
# Typing speed – 25 to 30 Accuracy should be above 85% (Mandatory)
Job Description :
# To operationally manage Semi Voice Process
# Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues):
– Internal mails from executives on behalf of customer.
– Resolving logs received at Customer Service related to Written Correspondence.
– Coordination with resolution owners and sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
– Retention Activity – Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
– Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
# Key operational deliverables will constitute:
– Provide higher first transaction resolution for all queries requests and complaints received
– Minimum repeat mails from customers
– Faster reply to customer mails with minimum turn around time
– Retain customers from voluntarily cancel requests
Total No Of Posts : Multiple
Location : Chennai, Tamilnadu
Experience : Freshers/Experienced
Pay Scale : 12K to 16K
Shift Timings :
# For Female – No Night shifts
# For Male – Rotational shifts
Joining Time : Immediate Joining
Selection Process : Selection will be based on Interview.
Please Carry below documents (mandatory) :
# Updated Resume Copy (Mention Kanmani HR on top of your resume)
# A printout of this job posting
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Important Dates : From 28th November 2017 to 2nd December 2017
Walk-In Venue :
Anejas @ OMR,
Vertex Altruist Group Co,
No 4 and 5 Developed Plot Estate,
Chennai – 600096
Land Mark Opp to SBI and Near Maruti Suzuki Showroom
Contact Person : Kanmani (HR)
Contact Number : +91-9600167047
Vertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services.Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996. In 2007, United Utilities sold Vertex to a consortium of investors (Oak Hill Capital, GenNx360, Knox Lawrence International) for £217m.
In 2008, Vertex made a move into the US by acquiring the utilities outsourcing business from Alliance Data. The price was approximately $50m.
Vertex acquired domestic Indian call centre operator and BPO provider Shell Transource Limited in 2010.Terms of the deal were not disclosed.View Site >>